Shipping policy
Shipping Policy
United Kingdom
We aim to dispatch all orders within 3 to 5 business days.
USA
We aim to dispatch all orders within 3 to 5 business days.
Europe
Express International: 2 to 11 business days.
Standard International: 3 to 17 business days.
Economy International: 10 to 60 business days.
Others
Standard International: 3 to 17 business days.
Economy International: 10 to 60 business days.
Once orders are dispatched, customers will automatically receive a dispatch email with a delivery reference number depending on which shipment customers have chosen. This allows our customers to check if their parcels have been delivered.
Returns/Exchange/Cancellation Policy
Please kindly note that; We do not offer returns or refunds due to hygiene purposes.
At Zawadi Naturals LTD we strictly enhance the importance of running a test patch before using any of our products, in case a reaction happens. If a reaction occurs ensure you discard the product at once. We cannot offer returns or refunds due to hygiene purposes.
Please note that for all shipments, we are not responsible for lost or stolen packages. Should your package be lost or stolen at any stage of delivery please kindly contact Royal Mail and submit a claim.
Zawadi Naturals is not responsible for duties and fees mandated by customs and can not ship out replacement packages.
We would like to also inform that should there be an event that a delivery address is submitted incorrectly or mistyped when an order is placed, Zawadi Naturals assumes no responsibility. We will work to get the package to you, though an address error can incur a turnaround time of up to 10-12 working days.
Your 100% satisfaction is important to us.
Should customers require a cancellation; we at Zawadi Naturals LTD require an email of cancellation with the order reference no. Refunds for cancellations will take up to 14 working days from the date of cancellation.
Disclaimer
Since all items are hand-made we can't guarantee the appearance & colour. Ensure to carry out a patch test before using the product to avoid any skin irritations. (Read all ingredients to identify any allergies).